Frequently Asked Questions
Everything you need to know about your COZY WORLDWIDE experience.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal with your order number.
How do I ensure I choose the right size?
Each product page includes a detailed size guide with specific measurements. Since our styles range from slim-fit to oversized, we recommend checking the 'Fit Note' section on the individual product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my COZY WORLDWIDE garments?
To maintain the quality of our premium fabrics, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage.
Do you restock items that are sold out?
While some of our core essentials are restocked regularly, many of our seasonal drops are limited edition. We recommend signing up for 'Back in Stock' notifications on the product page to be alerted if your size becomes available.